Help & FAQ
Find answers to common questions about using HWIH
Getting Started
How do I join HWIH?
Download the HWIH app from the App Store or Google Play, then create your account. You can join groups by accepting invitations from friends or neighbors, or by finding public groups in your area.
What is HWIH?
HWIH (Have What I'm Having) is a food sharing app that connects neighbors and communities through home-cooked meals. Share extra food, discover new cuisines, and build relationships with people in your area.
Is HWIH free to use?
Yes, HWIH is completely free to download and use. There are no subscription fees or charges for sharing or claiming meals.
Food Sharing
How do I share a meal?
Tap the 'Create Meal' button in the app, add photos and details about your meal, set pickup times and location, then choose which groups to share with. Your neighbors will receive notifications about your shared meal.
How do I claim a meal?
Browse the home feed to see available meals, tap on one you're interested in, and click 'Claim' to reserve a serving. You'll see pickup details and can message the cook if needed.
What types of food can I share?
You can share any home-cooked meals, baked goods, or fresh produce. Please ensure food is safe, properly prepared, and clearly labeled with ingredients for people with allergies.
How do pickup and delivery work?
Most meals are pickup-only from the cook's location. Some users may offer delivery within their neighborhood. All details are specified when the meal is posted.
Groups & Community
How do groups work?
Groups are communities of people who share meals with each other. You can join apartment buildings, neighborhoods, workplaces, or friend groups. Meals shared with a group are only visible to group members.
Can I create my own group?
Yes! Tap 'Create Group' in the Groups tab, add a name and description, then invite friends and neighbors by email or phone number.
How do I invite people to my group?
In your group settings, tap 'Invite Members' and enter their email addresses or phone numbers. They'll receive an invitation to join HWIH and your group.
Notifications & SMS
What SMS notifications will I receive?
SMS messages are primarily used to invite people who aren't on HWIH yet—such as friend invitations or group invitations sent to non-users. Once you're using the app, you'll receive notifications through push notifications on your device instead of SMS. You may still receive occasional important account updates via SMS.
How do notifications work in the app?
HWIH users receive push notifications on their phone for meal alerts, group activity, friend requests, and messages. These appear as notifications on your device and can be managed in your phone's settings or in the app under Profile → Notification Settings.
How do I turn off SMS notifications?
You can disable SMS notifications in the app under Profile → Notification Settings, or reply STOP to any SMS message from HWIH.
Will SMS notifications cost me money?
HWIH doesn't charge for SMS messages, but standard message and data rates from your mobile carrier may apply. Push notifications (used for app users) do not incur messaging charges.
Safety & Guidelines
Is food sharing safe?
HWIH connects trusted community members, but food safety is everyone's responsibility. Only share and accept food from people you trust, check ingredients for allergies, and use common sense about food safety.
What are the community guidelines?
Be respectful, honest about ingredients and dietary restrictions, maintain food safety standards, and communicate clearly about pickup times and locations. No commercial food sales are allowed.
How do I report inappropriate behavior?
Contact our support team immediately if you encounter any issues. We take community safety seriously and will investigate all reports promptly.
Account & Settings
How do I update my notification preferences?
Go to Profile → Notification Settings in the app. You can control push notifications, email notifications, SMS notifications, and specific types of alerts.
How do I change my profile information?
Tap Profile → Edit Profile to update your name, photo, bio, or other account details.
How do I delete my account?
You can delete your account directly in the app by going to Profile → Settings → Delete Account on iOS or Android. Your account is deactivated immediately and all data is fully removed within 30 days. If you can't access the app, you can also request deletion at hwihapp.com/delete-account or by emailing support@hwihapp.com.
Still Need Help?
Can't find the answer you're looking for? Our support team is here to help.
Contact SupportSMS Opt-out Information
To stop receiving SMS messages from HWIH, reply STOP to any message, or disable SMS notifications in your app settings under Profile → Notification Settings.