Contact Us
We're here to help! Get in touch with our support team.
Get Support
📧
💬
In-App Support
Open the HWIH app and go to Profile → Help & FAQ for instant support
📱
SMS Opt-Out
Reply STOP to any SMS message from HWIH to unsubscribe from text notifications
Response Times
General Questions24-48 hours
Technical Issues12-24 hours
Account ProblemsWithin 24 hours
SMS Opt-outImmediate
Business Information
Company: HWIH Technologies
Website: hwihapp.com
Support Hours: Monday-Friday, 9AM-6PM PST
Send us a Message
Need immediate help? You can also email us directly at support@hwihapp.com
Common Questions
SMS Issues
- • Reply STOP to opt out of SMS messages
- • Check notification settings in the app
- • Verify your phone number is correct
Account Problems
- • Forgot password - use app reset option
- • Can't receive invitations - check spam folder
- • Profile not updating - try logging out/in
- • Group access issues - contact group admin
Technical Issues
- • App crashes - try updating to latest version
- • Images not loading - check internet connection
- • Notifications not working - check device settings
- • Login problems - clear app cache
Food Sharing
- • How to share meals safely
- • Setting up pickup locations
- • Managing meal claims
- • Communicating with neighbors
SMS Opt-out & Privacy
To stop receiving SMS messages from HWIH, reply STOP to any text message, or disable SMS notifications in your app settings. Your privacy is important to us - see our Privacy Policy for details on how we handle your information.